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Frequently Asked Questions

Find the answer to your question from underneath or send us a message on our contact page.
  • What is the cost of your car removal service?
    The service we provide is 100% free! From the quote to the vehicle pick-up, and we even cover any fees a junkyard might have in removing your car. We don’t have any fees that are going to hit you a month later.
  • How safe is it to sell my car online?
    We take our customers well-being very seriously. Using our online service is safe and credible. When you sell your car to us you will get a legal purchase agreement and ownership of the car won’t be changed until we the deal is finished and you have the payment in your hands.
  • How do I start the process to get an offer for my car?
    Click the “Get an Offer” button on one of our pages on this website. This will direct you to an online form to our car value calculator. Once you enter a few details about your car you should get an offer for it in under 90 seconds. There is also the option to call one of our expert car evaluators to get an offer over the phone.
  • How fast do you get the money to me when I sell my car to you?
    We will pay you by check when the tow truck driver arrives to pick up your car. They will hand you the check and most of the time, the pick up is within 24-48 hours of accepting the offer. If you’d like to receive your payment through the mail instead of in person then we have an option to send it within 1-2 days as well.
  • How do you calculate my car’s value using an online form?
    The online form is the beginning of our car value calculator. It will need some details such as the year, model, make, and mileage of your vehicle. The mechanical and electrical condition of your car is also important. Finally, the market value of your car is taken into account and factors into the offer you will receive.
  • What will I need to have to sell my car?
    You will need to give us your vehicles VIN (Vehicle Identification Number) to start out with the offer. With some vehicles, we are going to need a signed copy of your title. We will also request a photocopy of your driver’s license. Of course, you can cross out your date of birth and driver’s license number. You don’t have to but the option is there. Finally, whenever the tow-truck driver arrives to pick up your car, you will need the signed original title to the vehicle. If there is no title then we cannot complete the transaction.
  • If my car has missing parts, can I sell it?
    We will buy cars with minor missing parts such as a headlight, a radio, or a bumper. But if the car is missing a major component such as the engine or the transmission then we cannot purchase your vehicle. For more questions about specific parts, you can go to our contact page and get in touch with one of our car evaluators.
  • When will you contact me about the offer?
    When you submit the online form we give you an offer within 90 seconds. If you talk to one of our car evaluators we can give you a guaranteed offer either over the phone, via text, or through email. You can call us or we will call you once you submit the online form on our website.